Joined a high-debt microservices platform. Built alerting systems, bridged knowledge silos, promoted and led delivery of major Loan features.
Microservices MySQL RDS .NET/C# Vue TypeScript AWS
Observability
• Designed proactive & reactive alerting
• Shifted team from complaint-driven → data-driven
• Root cause prioritisation by prevalence
Impact
• Alerting data drove root cause fixes that measurably reduced customer complaints
• Led delivery of two major features on the Loan product
• Promoted to Software Engineer after consistent "exceeds expectations" reviews
Knowledge Sharing
• Documentation for technical & non-technical audiences
• Workaround guides for support teams
• Cross-team collaboration to bridge silos
• System complexity docs for stakeholders
side_projects
Curiosity projects, experiments, and portfolio work for others.
Pebble
White label rewards platform — assign points, redeem vouchers, bolt it onto any product. Orgs define their own rewards, no dev work required.
Built with
Next.js AWS Serverless
Under construction
Maxwell Mysteries
A duo of puzzle games where players solve puzzles to find the clues and unravel the mystery. Built during Covid to bring the joy of escape rooms home. You can purchase the full games from Paradox Parlours and take a look at the demo linked here.